Multiple Choice Questions in Health Care Quality
Questions:
Q1: In the article “Crossing the Quality chasm…” ten rules or principles for redesigning healthcare are given. Which one of the following is not one of those ten?
- Decision making is evidence-based.
- The healthcare system needs to be fluid.
- Care is based on continuous healing relationships.
- Transparency is necessary.
Q2: A collection of strategies, techniques, and actions taken by an organization to assure themselves that they are producing a quality product is called __________.
- Pareto analysis
- Fishbone techniques
- Quality control
- Just In Time analysis
Q3: Overall, the article “To Err is Human” is about healthcare __________.
- Efficiency
- Productivity
- Reduction of variability
- Safety
Q4: Which one of the following is not a common characteristic between CQI and TQM?
- Developing a multi-disciplinary approach
- Link to organizational plans
- Process improvement teams
- Personnel policies to motivate and support staff participation in quality improvement.
Q5: Your notes list seven common characteristics between CQI and TQM. Which one of the following is not one of them?
- Mechanisms for selecting improvement opportunities.
- Personnel policies to motivate and support staff participation in quality improvement.
- Setting up mechanisms to ensure implementation of best practices through planned organizational learning.
- A link to the organizational strategic plan.
Q6: The 9 M’s as fundamental factors that affect quality were enumerated by who of the following?
- Aveds Donabedian
- Armand Feigenbaum
- Philip Crosby
- Joseph juran
Q7: Of the following, who once said that if there is a commitment to quality, almost any mechanism will work?
- Avedis Donabedian
- Armand Feigenbeum
- Philip Crosby
- Ginichi Taguchi
- W.Edward Deming
Q8: The Quality Trilogy of Quality planning, Quality Control, and Quality improvement are associated with:
- Joseph Juran
- W.Edwards Deming
- Philip Crosby
- Avedis Donabedian
Q9: Who of the following set forth the logic and procedure for using a three standard deviation approach in the construction of control charts?
- Walter Shewart
- Joseph Juran
- W. Edwards Deming
- Genichi Taguchi
Q10: Which one of the following has to do with ideal setting?
- Efficacy
- Efficiency
- A six sigma level of quality
- Effectiveness
Q11: Control charts have sometimes been referred to as :
- Taguchi Diagrams
- Deming Chain Reaction
- Feigenbaum loss Function Graphs
- Shewhart Control Charts
Q12: Which of the following quality leaders would never define quality as “transcendent quality” because he argued that quality means conformance to requirement.
- Philip Crosby
- W. Edwards Deming
- Joseph juran
- Armand Feigenbaum
Q13: The fishbone diagram was developed by__________.
- Armand Feigenbaum
- Walter Shewhart
- Genichi Taguchi
- Kaoru Ishikawa
Solutions.
Multiple Choice Questions in Health Care Quality
Answers
Q1: In the article “Crossing the Quality chasm…” ten rules or principles for redesigning healthcare are given. Which one of the following is not one of those ten?
The healthcare system needs to be fluid.
Q2: A collection of strategies, techniques, and actions taken by an organization to assure themselves that they are producing a quality product is called __________.
Quality control
Q3: Overall, the article “To Err is Human” is about healthcare __________.
Safety
Q4: Which one of the following is not a common characteristic between CQI and TQM?
Developing a multi-disciplinary approach
Q5: Your notes list seven common characteristics between CQI and TQM. Which one of the following is not one of them?
Mechanisms for selecting improvement opportunities.
Q6:The 9 M’s as fundamental factors that affect quality were enumerated by who of the following?
Armand Feigenbaum
Q7: Of the following, who once said that if there is a commitment to quality, almost any mechanism will work?
Avedis Donabedian
Q8: The Quality Trilogy of Quality planning, Quality Control, and Quality improvement are associated with:
Joseph Juran
Q9:Who of the following set forth the logic and procedure for using a three standard deviation approach in the construction of control charts?
Walter Shewhart
Q10: Which one of the following has to do with ideal setting?
A six sigma level of quality
Q11: Control charts have sometimes been referred to as :
Shewhart Control Charts
Q12: Which of the following quality leaders would never define quality as “transcendent quality” because he argued that quality means conformance to requirement.
Philip Crosby
Q13: The fishbone diagram was developed by __________.
Kaoru Ishikawa
